About You In-Home Care provides in-home care services and staffing support (including for the Mississippi Department of Child Protection Services), coordinating caregivers for children in hotels, older adults, and others who need care.
Managing over 8,500 hours of care, the team adopted Phoebe to automate shift coverage and confirmations—reducing manual calling, speeding time-to-fill, and eliminating a full day of confirmations work.
“Instead of us having to call all these people, we click a couple buttons and Phoebe calls 50 people in about five minutes—we get answers fast.”
About You In-Home Care uses Phoebe to turn a scheduler’s time-consuming phone tree into a few clicks. Instead of bouncing between lists, calls, and texts, schedulers ask Phoebe to call or text up to 50 caregivers at once and collect availability within minutes. Daily confirmation checks ensure tomorrow’s schedule is reliable—so the team focuses on exceptions and care quality, not busywork.
Phoebe slotted cleanly into the existing tools and workflow. The team runs operations in WellSky (formerly ClearCare) and uses JustCall for phone/SMS; Phoebe integrates with both, so the team didn’t need to change systems to see value.
“Phoebe linked into WellSky and JustCall easily and quickly—it was sending messages and calling within a very short time.”
In a typical week, About You In-Home Care runs ~500 shifts through Phoebe. Weekend staff use Phoebe on Saturdays and Sundays, and the team regularly triggers multiple call-outs in parallel while others keep working—compressing response times and keeping coverage on track.
“Before it would take >30 minutes; now with Phoebe it’s less than 5 minutes to cover a shift, all in the background while we take care of other things”
Confirmations, once a full day of work for one person, are now automated. Phoebe checks confirmations daily and enforces a 3pm cutoff—if there’s no response, the team proactively removes the caregiver from the next day, avoiding last-minute failures.
“Confirmations was a job of one person—like a whole day. Now Phoebe does it on her own, and the daily checks prevent next-day damage.”
Caregivers respond well to the AI calls and texts—often forgetting it’s a bot at all. That smooth interaction matters at scale and under time pressure.
“I thought a lot of people were going to be really hesitant, especially when they notice it's a robot. But Phoebe kind of doesn't really even sound like a robot sometimes. Like lot of people get impressed by how it sounds. I have some people that even like think that it might be a person, which is pretty funny sometimes listening back on it.”
Skepticism gave way to operational ease. As the team continues to grow hours and cases, Phoebe scales with them.
“I was skeptical about the practicality, but after using it it makes everything a lot easier… it keeps getting better. It’s a win-win.”