Updates

We’ve been hard at work this week on a lot of under-the-hood fixes to toughen up Phoebe, fixing a lot of bugs, and making small improvements to the core workflow UX:

Sort and Filter Shifts and Columns

• Now you can sort and filter both shifts and caregivers, making it easy

Live Mode and Test Mode

• We added in an easy-to-use toggle to keep test data and your real shift/caregiver data completely separate with just a click.

Receive a preview call before you make a voice call outreach

• Now, when you are creating a callout, you can get a test call to your phone number to quickly experience what the caregivers will hear based on the shift, and any instructions you’ve given Phoebe.

More Data from WellSky

• We’re now pulling in caregiver and client tags, as well as shift office locations from WellSky, so you can easily filter shifts and caregivers by their levels, roles, and locations when setting up a call outreach.

Edit AI suggestions

• You can now edit Phoebe’s suggested SMS responses on confirmations and callout messages.

Other small upgrades and fixes

• We now mark shifts as “Callout in Progress” on the shift list when an active callout is underway
• Eligible caregivers now sort by closest caregivers first
• Fixed a bug where opening up a shift in the shift list resets your scroll position on the page
• Fixed a bug where SMS outreaches were showing up as “Called”
• Fixed a bug where some synced shifts were showing up multiple times