This week’s update is all about making day to day workflows smoother and giving you better context as you manage caregiver conversations and shifts.
Phoebe Speaks Multiple Languages Phoebe now communicates with caregivers by text and phone call in their preferred language when available. Caregiver language settings automatically sync from your EHR or can be managed directly in Phoebe, ensuring clearer shift confirmations and outreach with fewer language barriers.
Off Hours Organizations can now set up Off Hours to manage caregiver responses outside of normal business hours. During Off Hours, Phoebe will automatically respond to caregivers who decline a shift or reply in a way that is not definitive and requires review.
These automatic responses are fully customizable so you can align the messaging with your team’s preferences and expectations.
Coming Next Week: Care Coordinator Support Phoebe will soon support Care Coordinator based workflows by syncing the Care Coordinator assigned in your EHR and reflecting that assignment directly in Phoebe. Once available, you’ll be able to:
- Filter shifts, caregiver responses, and outreaches by Care Coordinator
- Ensure notifications are sent only to the appropriate coordinator
- Keep each coordinator focused on the shifts and conversations that matter to them