We're excited to share what's new in Phoebe this week! From Care Coordinator workflows that are now live to smarter voice outreach controls, we've been working hard to help you fill shifts faster and more efficiently.
Upcoming Beta - Multi-Shift Outreach Phoebe can now offer multiple shifts at the same time - just one text message or call, instead of many back to back. This'll let you fill more shifts, faster, without overwhelming your caregivers with messages.
Caregivers can respond with which shifts they're interested in and which they're unavailable for. Responses will be tracked individually for each shift and caregiver, allowing you to fill multiple shifts faster without managing separate outreaches.
Care Coordinator Workflows Now Available Phoebe now supports Care Coordinator based workflows by syncing the Care Coordinator assigned in your EHR and reflecting that assignment directly in Phoebe.
With this feature, you can now:
- Filter shifts, caregiver responses, and outreaches by Care Coordinator
- Ensure notifications are sent only to the appropriate coordinator
- Keep each coordinator focused on the shifts and conversations that matter to them
Defer Voice Outreach to Caregivers Currently On Shift You can now control whether caregivers receive voice calls about open shifts while they're currently working.
When enabled, voice calls to caregivers on shift will be deferred until 10 minutes after their current shift ends — provided the outreach is still in progress and the caregiver hasn't yet responded via text. Text messages will still be sent immediately to caregivers on shift.