We’ve rolled out a few updates recently and wanted to share a quick roundup of what’s new, what’s live in beta, and what’s coming very soon. Lots of good momentum happening, and we’re excited for you to try these out.
Live Chat in Phoebe
We’ve launched live chat directly within Phoebe. If you ever need to reach us quickly, just click the message icon in the bottom right corner of the screen and send us a note. Our team will get back to you as soon as we can.
Pause and Resume Outreaches
You can now pause an outreach after it has started. This is especially helpful if you’re using the SMS then Voice outreach policy and want to delay or prevent voice calls from going out to caregivers. When you’re ready to continue, just click “Resume” and the outreach will pick back up.
Beta Live! Clock In and Clock Out Reminders
We’re officially underway with beta testing for Clock In and Clock Out reminders (took a bit a longer than we expected!). If this is something you’d like to test with your team, just let us know and we’ll get you added to the beta group.
Small Improvements and Bug Fixes
Reaction Response Processing
When caregivers react to a message using tapbacks like a thumbs up or heart, Phoebe will now automatically process that response in the correct context. Previously, these reactions could trigger a follow up clarification message. That extra step has been removed so reactions are handled smoothly and accurately.
Coming Next Week
Beta - Multi-Language SMS and Voice
Next week, we’ll be kicking off beta testing for multi-language support across both SMS and voice. Phoebe will sync a caregiver’s primary language directly from your EHR and communicate with them in their preferred language automatically.
Even better, if a caregiver replies or speaks in a different language than the original outreach, Phoebe will dynamically adapt and switch languages in real time.
We’ll be sharing more details and the full list of supported languages very soon.