Phoebe vs. Zingage
Why agencies choose Phoebe over Zingage
Phoebe runs scheduling, the 24/7 phones, timekeeping, and the rest of the live coordination work your agency already does, inside the EHR, phone systems, and team chat your team already uses.
- 75% of shifts filled in under 15 minutes
- Every fill makes the next one smarter
- Lives inside your EHR, phone, SMS, and team chat
- Month-to-month. Cancel anytime.
Trusted by hundreds of home care offices nationwide
Purpose-built for home care.
The difference between an AI teammate that runs inside your existing tools and a new operating platform to adopt.
If you want…
Consider…
A scheduling-native AI teammate that works inside your existing EHR, phone, and chat tools, and gets smarter with every shift
Phoebe
An engagement platform that bundles inbound receptionist, scheduling, and rudimentary automations
Zingage
Built scheduling-first. Expanding from there.
Phoebe earned its depth in the highest-stakes coordination problem in home care, then started extending into the rest of the back office. Each role below is live today, working in agencies across the country.
Receptionist
Answers every call and handles callouts, scheduling questions, clock-in issues, and more automatically. Triages what's urgent from what can wait, and pulls in your team when something genuinely needs them.
Scheduler
Identifies and talks with every qualified caregiver the moment a shift opens. Assigns the shift, updates the EHR, notifies the client, and brings your team the summary. No loose ends.
Timekeeper
Catches missed clock-ins and clock-outs the moment they happen and calls/texts caregivers directly to reconcile. EVV stays clean, payroll stays right, your team stops chasing timesheets.
Memory Keeper
Builds a living profile of every caregiver, client, and rule your agency runs on, automatically, using real conversations and behavior, not stale data. Every outreach is sharper than the last.
Engagement
Refreshes availability and preferences across your active caregivers and pulls dormant ones back into rotation, so your bench grows without new hires.
Confirmations
Checks in with caregivers ahead of their shifts to confirm attendance, answer questions, help them prepare, and spot issues before they turn into scrambles.
The more your team works in Phoebe, the smarter every role gets, until the back office runs itself.
Built for scheduling from day one.
Scheduling is where home care breaks first, and where memory, workflow, and product surface area should compound. Phoebe was built around that moment, then earned the right to expand outward.
You don't need to replace your operation to automate it.
Phoebe meets your team where they already work: your EHR, your phones, your texts, your team chat. Nothing to migrate. Nothing to learn.
Inside Your EHR
Phoebe lives inside the EHR your team already uses, so schedulers never switch tabs.
Where Your Caregivers Respond
Calls or texts caregivers the way they actually answer, based on what has been proven to work.
Where Your Clients Prefer
Informs clients and points of contact with updates, so no one's left wondering who's coming today.
Your Team Chat
Slack, Teams, Google Chat, iMessage, WhatsApp. Wherever your team is already talking.
Your Phone Systems
Phoebe plugs into RingCentral, Dialpad, Quo, Zoom, and the rest, so no context is left behind.
And Everywhere Else You Work
Phoebe pings owners and schedulers directly with shift updates, escalations, and quick decisions.
From first callout to covered shift.
This is the loop Phoebe is built around. Not a workflow you configure, but a job that gets done from day one.
A caregiver calls. Phoebe picks up, captures the details, and flags the open shift.
“If somebody missed a clock in and there’s somebody who’s called off, the scheduler has to decide what gets handled first. With Phoebe, both are handled at the same time.”Tiffany Phelan, Senior Helpers
Pulls shift details and all the latest data from your EHR, then checks Phoebe’s memory of your clients, caregivers, and operating rules. Knows who's qualified, who's nearby, who works well with this client, and who is likely to pick up first.
“With all the added information in, Phoebe can pick up on [caregivers] that we didn't originally think about.”Heidi Nyvoll, Right at Home
Not one call at a time. Phoebe reaches out to all qualified caregivers simultaneously via their preferred channel — text, call, or both.
“Phoebe's able to reach out to all 15 caregivers in that time, when a scheduler is only able to reach out to one.”Debbie Lee, HomeWell
Answers questions about the client, confirms shift details, and continually updates what caregivers want. No coordinator needed to get to yes.
“They like that you can say, ‘Phoebe, I’m not available on Tuesdays,’ and she goes, ‘well, what other days are you open?’”Aubrey Chavez, Right at Home
Caregiver is assigned in your EHR while everyone else gets a polite close-out, no loose ends. You tell Phoebe in what situations you want Phoebe to make the decision on your behalf, and when to bring it back for your approval.
“Imagine having too many people for a shift. It’s kind of amazing. To be honest, it has not happened since before 2020—until now.”Tiffany Phelan, Senior Helpers
Phoebe makes sure the client knows what caregiver is coming to see them by reaching out to them or their point of contact directly. No surprises.
The scheduler sees a completed case, wherever they communicate. Not a fire to put out.
“It frees up the schedulers to do other things. We have an admin helping with billing now, so we don't have to hire a billing assistant.”Debbie Lee, HomeWell
Real agencies, real results.
75% fewer missed shifts
4 franchise locations · 225 clients · 300+ caregivers
“Our missed shifts have dropped 75%. I don't think there's been anything revolutionary in our industry until this.”
Tiffany Phelan, Owner
Read case study
From 30+ minutes to under 5 per shift
8,500 hours of care · 500 shifts/week
“Before it would take over 30 minutes; with Phoebe it's under 5 minutes to cover a shift, while the team keeps working on other things.”
Max Martinolich, Scheduling Lead
Read case study
Filling shifts 66% faster with half the scheduling staff
2 locations · 130 caregivers · 150 clients
“Based on the hours we are billing, we should probably have had at least two, if not more full-time schedulers. But we have one lead scheduler and then Phoebe.”
Heidi Nyvoll, Right at Home
Read case studyFrequently asked questions
See how Phoebe handles your next callout before your team sees it.
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